F&B - Cha Chaan Teng

Among large and small restaurants in Hong Kong, a meal in a cha chaan teng is a truly iconic food experience.  Commonly found in Hong Kong, Macau, parts of China and even major Chinese communities in Western countries, cha chaan teng has become a symbol of Hong Kong culture.  It is known for eclectic and affordable menus for the local working class and has become one of the most flourishing businesses in the local food industry.


Cha chaan teng at peak hours is probably the most vibrant and busy occasion in Hong Kong with waiters busy taking orders and kitchen staff deftly serving meals.  All for one thing – to clear long lines outside waiting for seats or takeout.  The big menu offers great flexibilities for customers to mix and match any food items to become combo food or mid-afternoon tea set.  Known for their bustling atmosphere, speed and the general non-fussiness appreciated by cha chaan teng lovers, these charming cafes will remain an integral part of Hong Kong life.



Need Analysis

  • The massive menu of Western-infused Hong Kong-style food requests mix and match of any food or drink items to become combo meals.
  • Extremely efficiency in service, from placing order to paying the bill, from sharing table to splitting group expenses.
  • Different pricing for different meals of the day.
  • Multiple prep stations in the kitchen like stove, grill, cold food or dish up.
  • Return customers make up a large portion of sales, need to create loyalty program to drive customer engagement.


User-friendly, feature-rich, easy and simple installation and updates, help streamline operation and enhance customer satisfaction.
Customer Scan-to-Order
Update menu in real time, simplify daily operations, save manpower yet enhance customer service.
Integrated function that support various credit cards, Octopus, WeChat Pay, AliPay, FPS and Macau e-payment methods.
Promotion Engine
300+ promotion rules to help drive customer engagement and sales, reduce backlog, launch new products, strengthen product images and develop brand identity.
Loyalty Membership
Support stored value benefits, bonus points, coupon management, automatic membership upgrade, downgrade, activate and deactivate.
Cloud Back Office
Manage and handle all types of work transactions any time anywhere on any devices available.
Kitchen Display System
Modern, eco-friendly, paperless helping kitchen staff to route and track orders effectively, improving quality, accuracy and speed.
Delivery Platform Integration
Seamless integrated with delivery platforms like foodpanda, Deliveroo, sending online orders to kitchen immediately and error-free.
Cloud Reports
Access overall business data and statistics on the go with mobile devices any time anywhere.
Inventory & Cost Control System
Integrated management of inventory processes including purchase, transfer, replenishment, stock take across the whole business network.


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