F&B - Cha Chaan Teng

Hong Kong boasts a wide array of restaurants, but none are as iconic and globally renowned as the “Hong Kong-style Cha Chaan Teng”. These eateries, serving as cultural symbols, experienced a surge in popularity during the early 1990s, propelled by the success of Hong Kong films. As a result, Cha Chaan Tengs expanded into the mainland market, and their fame spread worldwide.


Combining Western-style dining with broad customer appeal, Cha Chaan Tengs have gained popularity for their diverse menu offerings and reasonable prices. Particularly during holidays, Cha Chaan Tengs experience a booming business. POS system, serving as a critical management tool, holds the key to efficiently delivering quality services to customers and determining the financial success of the tea restaurant business.


eRun presents a comprehensive F&B management solution specifically designed for Cha Chaan Tengs, guaranteeing an elevated total experience. Powered by an intelligent POS system, it delivers robust menu management capabilities. Whether it’s a single tea shop or a chain of restaurants, the system enables the restaurant of distinct prices for the same menu items across various channels, including takeaway platforms, different outlets, different areas, or even different floors within the same location. Chain companies can also implement region-specific price differentials to cater to specific business requirements or marketing initiatives. This empowers frontline staff to efficiently handle a diverse range of meal options and set meals, even during peak dining periods, ensuring the smooth processing of dine-in and takeaway orders.


Enabling digital connectivity is a vital feature of eRun’s total experience management system. It seamlessly integrates with mainstream electronic payment platforms, expediting the checkout process and enhancing table turnover rates for Cha Chaan Tengs. Through connections with multiple kitchen printers or electronic displays, it assists chefs in efficiently managing food production. Integration with takeaway platforms facilitates online ordering and pickup services, thereby boosting the business volume of Cha Chaan Tengs. For restaurants that require floor management, the system offers flexible table settings and ordering functions to serve the maximum number of customers in the shortest time. These capabilities enhance operational efficiency and significantly increase the turnover of Cha Chaan Tengs.



Need Analysis

  • The massive menu of Western-infused Hong Kong-style food requests mix and match of any food or drink items to become combo meals.
  • Extremely efficiency in service, from placing order to paying the bill, from sharing table to splitting group expenses.
  • Different pricing for different meals of the day.
  • Diversified promotional offers and promotion plans to attract new customers.
  • Multiple prep stations in the kitchen like stove, grill, cold food or dish up.
  • Return customers make up a large portion of sales, need to create loyalty program to drive customer engagement.
  • Distribute cash coupons to encourage repeat purchases or for customers to send to friends as gifts to achieve conversion effects.
  • Seamlessly connect to delivery platforms to increase sales and reduce duplication of work by employees.


User-friendly, feature-rich, easy and simple installation and updates, help streamline operation and enhance customer satisfaction.
Customer Scan-to-Order
Update menu in real time, simplify daily operations, save manpower yet enhance customer service.
Integrated function that support various credit cards, Octopus, WeChat Pay, AliPay, FPS and Macau e-payment methods.
Promotion Engine
300+ promotion rules to help drive customer engagement and sales, reduce backlog, launch new products, strengthen product images and develop brand identity.
Loyalty Membership
Support stored value benefits, bonus points, coupon management, automatic membership upgrade, downgrade, activate and deactivate.
Cloud Back Office
Manage and handle all types of work transactions any time anywhere on any devices available.
Kitchen Display System
Modern, eco-friendly, paperless helping kitchen staff to route and track orders effectively, improving quality, accuracy and speed.
Delivery Platform Integration
Seamless integrated with delivery platforms like foodpanda, Deliveroo, sending online orders to kitchen immediately and error-free.
Cloud Reports
Access overall business data and statistics on the go with mobile devices any time anywhere.
Inventory & Cost Control System
Integrated management of inventory processes including purchase, transfer, replenishment, stock take across the whole business network.


Let us tell you in details how eRun can help expand your business.

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