Solutions

Eliminate Order Errors


Orders go directly from table to kitchen, displayed on a Kitchen Display System (KDS) by station. No more shouting.

[Chaos Point #1 at Cha Chaan Tengs]
Long queues outside, but bills are slow and the kitchen keeps missing orders. During peak lunch hours, with only two floor staff and multiple kitchen stations relying on shouted orders, mistakes happen. One wrong call leads to incorrect orders and angry customers.

eRun – Your Digital Operations Director

Our solution isn’t about hiring more people; it’s about using a system to automate workflows and reduce errors:

• QR Code Ordering: Customers scan a code on arrival, place their own order with customizations (“less ice”, “extra noodles”, “more spring onion”), which goes straight into the system. This cuts floor staff workload by up to 50% and eliminates order-taking errors.
• Self-Service Payment Kiosks: Customers pay instantly by card or mobile wallet, freeing up your cashier. Accepts Cash, Octopus, Alipay, WeChat Pay, and Credit Cards – all in one, reducing the need for dedicated cashier staff.
• KDS with Smart Station Routing: Orders are pushed in real-time to the correct station. The drink station sees milk tea and coffee, the wok station sees fried beef noodle, the noodle station sees wonton noodle in soup. Orders are auto-sorted by time, so priority is always clear.
• Delivery Platform Integration: Orders from Keeta and foodpanda flow directly into your eRun system. No more manual entry, eliminating miscommunication and missed orders from phone calls.

Multi-Period, Multi-Channel Control



Manage different prices for breakfast, lunch, and dinner across various channels automatically. No errors.

[Chaos Point #2 at Cha Chaan Tengs]
“The same dish costs $22 in the morning but I want to sell it for $32 at night, and prices differ across platforms. How do I manage this?” Menu prices change for breakfast, lunch, tea time, and supper. You might run a promotion on foodpanda but keep regular prices for takeaway. One wrong key-in by cashiers can mean high sales but low profits at month-end.

eRun – Your Flexible Pricing Strategist
We understand the complexity of Cha Chaan Teng pricing. Our system was designed to handle it from the ground up:

• Auto-Switching Time-Based Pricing: Pre-set prices for breakfast, lunch, tea time, and supper. The system switches automatically. Cashiers don’t need to remember, so they can’t make mistakes.
• Independent Multi-Channel Pricing: One price for dine-in, another for foodpanda, another for takeaway? No problem. Set independent prices for each sales channel and create exclusive platform promotions.
• Regional & Shop-Level Pricing: Have multiple branches? Want to charge $2 more in Central and $1 less in Sham Shui Po? Our system supports pricing rules by region and by store, configurable centrally with one click.

Acquire, Retain, and Reactivate




Turn occasional visitors into regulars with automated rewards.

[Chaos Point #3 at Cha Chaan Tengs] 
“After decades as a neighbourhood eatery, how do we use promotions to keep regulars and attract new customers?”

 

New restaurants are opening up. Old customers are drifting away. You want to issue coupons but the manual process is a headache for staff, so the idea often gets dropped.
 

eRun – Your Marketing Brain

Retaining a customer costs far less than acquiring a new one. Our loyalty system automates retention, letting you focus on the food.

Real-Time Insights on Your Phone


Know your revenue, best-sellers, and profit margins at a glance. No more waiting for month-end reports.
 

From anywhere with an internet connection, use your phone, tablet, or computer to see:

• Real-time revenue (today’s takings, branch performance)
• Best-selling items (what’s hot, what needs to go)

Local Support When You Need It


 
We understand that Cha Chaan Tengs value simplicity. Our philosophy is: Simple, Direct, Practical.

• Cloud-Based System: No complex hardware installation.
• 1-on-1 Dedicated On boarding: We configure the system based on your actual shop setup (combo types, kitchen layout). AI helps build your menu. Go live within 1 day without disrupting your business.
• Local Hong Kong 7×12 Support: Real support from 9:30 am to 10:00 pm. Problems are addressed immediately, not the next day.