The number calling system has reshaped the operational model of the fast-food industry through automation, significantly boosting operational efficiency of fast-food restaurants, becoming a key tool for a win-win experience between enterprises and customers.
After placing an order, customers are assigned a unique order number automatically, driving the Kitchen Display System (KDS) to process orders sequentially. Once the meals are ready, digital displays accurately notify customers for pickup. This order visualization management solution minimizes order errors to near zero. Data indicates that restaurants implementing the number calling system can reduce average meal preparation times by 40%, allowing customers to enjoy their meals at the optimal time.
The number calling system directly eliminates the most challenging issue in traditional fast-food restaurants—congestion in the pickup area—eliminating the need for dedicated staff to maintain order in the pickup queue. Basic guidance is sufficient to implement counter flow. For customers, the number calling system allows flexibility in utilizing waiting times for socializing, work, and other fragmented time management, freeing them from the constraints of fixed queues.