A long line at the restaurant door, guests impatiently asking “How much longer?”, and staff scrambling with paper tickets, worried about missing orders? Traditional manual queuing isn’t just chaotic and error-prone. It hurts the guest experience, losing potential sales just like that!
Whether it’s a Cha Chaan Teng, Chinese Dim Sum restaurant, or chain fast food restaurant, eRun Smart Queuing System seamlessly integrates into any operation. Zero guest complaints? Turning long queues into long profits? We make it happen!
eRun Smart Queuing System revolutionizes the waiting experience with intelligent technology, offering a one-stop solution for ticket issuance, waiting, and call-forwarding:
The system supports synchronized main and secondary screens. Guests can self-select their group size, and it automatically matches them to the most suitable table, reducing wait times.
When getting a ticket, guests can notify floor staff in advance about the number of children and high chair needs. This allows staff to pre-notes and prepare, ensuring a smoother seating process.
The main screen intelligently calls numbers, while the secondary screen clearly displays the current number and waiting status. Combined with voice broadcast, guests can wait at ease without missing their turn.
The system automatically records key metrics like customer flow data, average wait times, and missed number rates for different periods, helping you precisely adjust operational strategies.